For St. John's Patients & Visitors

Creating the best patient experience is our first priority. From the moment you walk through our doors, we strive to make your experience with us second to none. Whether you are a patient or a visitor, we will do our best to make you comfortable in our welcoming environment. And while you are at HealthEast St. John's Hospital, our caring staff will be glad to answer your questions or listen to your concerns.


Contacting a patient/cell phone use

All rooms are equipped with a telephone and local calls are free. You may bill long distance calls to your home or credit card, or call collect. To make a local call from the phones in any of our patient or waiting rooms, dial "9" for an outside line.

If you'd like to call a hospital patient but don’t know the patient’s phone number, call the hospital operator at 651-232-7000, and your call will be transferred. If you know the patient’s phone number, you can call his/her room directly any time. We suggest calling between 7 am and 10 pm to allow the patient to rest and keep sleep disturbances to a minimum.

Cell phone use is not allowed in patient rooms and is limited in other areas at St. John's. Please ask staff if you are in an area where cell phone usage is permitted.

Bus service

Call MetroTransit at 612-373-3333 for a current transit service schedule or step-by-step instructions on how to use the bus to get to St. John's.

Cash machine/ATM

An ATM is located in the hospital cafeteria.

Gift shop

St. John's Gift Shop is located on first floor near the main entrance and across from the information desk. Stop in to pick up a quick floral arrangement, gift, card, magazine or snack. The selection of gifts is unique: whimsical, seasonal, fun and more!

Contact the St. John's Gift Shop

Cards, gifts and so much more!

Gift shop hours vary depending on volunteer availability. Call our Welcome Center for information about current hours: 651-232-7228.

Local flower delivery options

Please note: For the health and safety of our patients and staff, latex balloons and stargazer lilies are not allowed in the hospital.

Bachman's: 612-861-7311 - 24-hour order line
White Bear Floral: 651-484-3391
Hermes Floral: 651-646-7135
Flower Affair: 651-777-6260


St. John's provides wireless Internet access so patients, family members or other guests can bring their laptop computers and use the Internet on-site.

Please note that St. John's cannot guarantee the security of information sent over the wireless network. Also, web sites considered inappropriate will be blocked.

Request medical records

If you are requesting records from HealthEast Midway Surgery Center or one of our hospitals, send the request form to:
HealthEast Hospitals Release of Information Services, University Park Medical Building, Suite 180
1690 University Ave W., St. Paul, MN 55104
651-232-4999 / Fax: 651-232-4887
Get instructions on filling out the release form.
Get release form

Contact St. John's Hospital

We welcome your questions and feedback.

651-232-7000 - Hospital directory assistance
651-232-7122 - Administration

Patient Advocate

If you have questions or concerns about patient care, call our Patient and Family Advocate at 651-232-7967.

For interpreter assistance at  HealthEast hospitals and outpatient services, call: 1-888-574-7131

Online Bill Pay

Life just got a bit easier!

Our Online Business Office is simple, secure and available to you anytime you need to pay hospital and outpatient services bills.
Billing questions? Call 651-232-1100.
Pay a bill


St. John's Hospital, along with all HealthEast facilities, are tobacco free. Smoking is prohibited on hospital grounds. Thank you for not smoking or using tobacco while visiting our facilities.

Visiting hours

  • General visiting hours: Daily from 8 am to 8:30 pm
  • ICU: Immediate family only — One or two visitors at a time for 15 minutes per hour. Visits by children under 12 years old or other exceptions are at the discretion of the physician and nurse. Please note that visitors may be restricted at the request of the patient, during invasive procedures, during the first hour after surgery (at the nurse's discretion), and/or during change of shift or rounds (7 to 8 am, 3 to 4 pm, 7 to 7:30 pm and 11 to 11:30 pm). Read more about the ICU.
  • Maternity Care: Parents, grandparents and siblings of the baby may visit at any time. Suggested visiting hours for extended family and friends are daily: 2 to 4 pm and 7 to 8:30 pm

Visitor Guidelines & Illness

Year-round we’re acting to reduce the spread of illnesses by emphasizing our visitor policy throughout HealthEast hospitals and clinics.

If you are sick—for example, if you have a fever, cough, flu-like illness, diarrhea or are vomiting—please delay visiting until you’re well.

Equal visitation

At HealthEast, visitation is not restricted, limited or denied based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Our policies give the same visiting rights and responsibilities to all patients and their partners, spouses, significant others and families. These policies reflect standards set by The Joint Commission, a nationwide organization that works with hospitals to ensure they meet a wide range of requirements in areas including patient rights and safety, quality of care and more.

After-hours entrance

Our main entrance is open from 5 am to 8 pm, Monday through Friday, and 8 am to 8 pm on weekends and holidays.

To enter the hospital outside of these hours, please enter through our Emergency Department. Visitors will sign in, receive a badge and be directed to their location. Visitors remaining in nursing units after hours can receive a badge from the nursing station.

After hours, patients may be dropped off at the Emergency Department's front entrance.

Waiting rooms

Depending on the reason for your visit to St. John's, various departments, such as Emergency, Surgery, ICU, Radiology and Maternity Care have comfortable waiting rooms in their areas. Ask any staff member to direct you to the appropriate waiting area.