Nondiscrimination & Accessibility



Nondiscrimination & Accessibility

Notice informing individuals about nondiscrimination and accessibility requirements

HealthEast complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 

HealthEast does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

HealthEast provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

HealthEast provides free language service to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the Language Access Department at 651-232-2820.

If you believe that HealthEast has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
HealthEast Customer Advocacy
1690 University Ave. W Suite 110
St. Paul, MN 55104
Phone: 651-232-5150
Fax: 651-232-5155

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, our advocates in the Customer Advocacy Department are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services,Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C.  20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available at

If you need Language Assistance

Language assistance services are available to you free of charge.
For assistance call 651-232-2820.

Instructions are available in these languages:

English | Amharic | Arabic | Burmese | Cambodian | Chinese | French | Hmong
Karen | Korean | Lao | Oromo | Russian | Somali | Spanish | Vietnamese
Get instructions