At the HealthEast Pain Center, we are committed to helping you manage your pain and experience an improved quality of life. For your reference, we have compiled the following list of frequently asked questions. If you have further questions, please ask us. We are happy to help.
- What should I do if my medicine is not working?
- What if I have side effects from my medication?
- What happens if my pain narcotic medication is changed?
- What information should I leave on the prescription refill line?
- What should I do if I have a problem after clinic hours or on the weekend?
- How do I get my test results?
- What should I do if my problems or symptoms continue, worsen or come back?
- What if I have more pain after my injection?
- What should I do if I need more information about my condition or treatment?
- What if the prescribed medication, test or treatment is not covered by my insurance?
- What if I need my medical records sent to myself or another party?
- What should I do if I have forms that need to be filled out by my provider?
It may take some time to see the benefits of new medications; however, if you have been on your new medicine for 14 days and it isn't helping your pain, please make an appointment in the clinic with your nurse practitioner (NP) or physician's assistant (PA). We cannot make changes to medication or prescriptions over the phone.
If you have symptoms such as hives or trouble breathing, stop taking the medicine and call 911. Less serious side effects such as nausea, increased tiredness or mild dizziness usually get better within a few days. If they do not, please schedule an appointment with your NP or PA.
You may be asked to bring your unused medication to the clinic appointment. You will be given information on how to safely dispose of your medications.
You are responsible for your medication and making sure it is filled on time. Refills can only be provided during office hours of 8 am to 4:30 pm. If you need a refill of non-narcotic medications, please call your pharmacy. For narcotic or opioid medication refills, call 651-232-5354 and leave a message on your provider line including the following information: your first and last name name (including spelling), the medication you need, and if you want the prescription mailed or picked up. Please allow three days notice for prescriptions to be picked up, and allow seven days notice if the prescription is to be mailed. If you want the prescription mailed, please leave the mailing address. Opioid prescriptions are mailed directly to your pharmacy.
The after hour number for the on-call doctor is 763-537-6000. For emergencies, call 911.
If your test was ordered through HealthEast, we will discuss results with you during your next clinic visit. If your primary care clinician ordered the test, please contact that office for results.
Tell your provider about your symptoms at your next scheduled visit. If you do not have a scheduled appointment, call to schedule the next available appointment at 651-232-5354.
If you received a therapeutic injection using local anesthetic (numbing medication) and a steroid, it might take three to seven days for the steroid to work. If you received only numbing medicine, this is a diagnostic injection, and the pain might return when the numbing medicine wears off. Sometimes pain is not relieved with one injection. Your clinician may recommend additional injections. For steroid injections, we recommend waiting two to four weeks between injections. If you have any additional questions or concerns, please call us at 651-232-5354.
Discuss any questions or concerns with your provider at your clinic visit. We suggest you come with a list of your questions in preparation for your appointment.
All procedures scheduled in advance are submitted to your insurance company before the procedure. If medications are not covered by insurance, your pharmacy should fax us at 651-232-5217 to start the prior authorization process with your insurance company. If a prior authorization is needed, this may take one to two weeks to complete. We will notify your pharmacy once we receive the decision.
If you need copies of your records, you need to sign a release of information form and provide complete information about where to send the records, including the address. Click here for the release of information form.
Forms typically require two weeks to process and need to be discussed with your provider at your clinic visit to clarify documentation requirements and responsibility. If you have an attorney or third party requesting forms or a letter, the request needs to come from the attorney's or third party's office in writing.
Contact HealthEast Pain Center
We'll design a program specifically for you.
Procedures are performed on an outpatient basis, allowing you to keep a regular daily routine.