Creating the best patient experience is our first priority. From the moment you walk through our doors, we strive to make your experience with us second to none. Whether you are a patient or a visitor, we will do our best to make you comfortable in our welcoming environment. And while you are at Woodwinds, our caring staff would be glad to answer your questions or listen to your concerns.
All rooms are equipped with a telephone and local calls are free. You may bill long distance calls to your home or credit card, or call collect. And courtesy phones are located in the Business Center (outside the Resource Center on the first floor) and near the Auditorium.
If you'd like to call a hospital patient but don’t know the patient’s phone number, call the hospital operator at 651-232-0228, and your call will be transferred. If you know the patient’s phone number, you can call his/her room directly any time. We suggest calling between 7 am and 10 pm to allow the patient to rest and keep sleep disturbances to a minimum.
Cell phone use is not allowed in patient rooms. You may use cell phones in the main lobby, Towne Center, Resource Center and Woods Café.
Email a patient at WoodwindsLet a friend or family member know you are thinking of them. Well Wishes is a free service that lets you send personal email messages to patients at Woodwinds Health Campus.
A volunteer will print and deliver your email greeting. (With this in mind, please refrain from sending confidential or inappropriate information.) Messages will be hand-delivered to patient rooms daily, except on holidays*. *Messages printed after a patient is discharged cannot be delivered.
Send Well Wishes
Contact The Lodge Gift ShopCards, gifts and so much more!
The gift shop is open:
- Monday – Friday, 9 am to 8 pm
- Saturday & Sunday, 10 am to 2 pm
Please note: Hours are subject to change due to volunteer availability.
Call our Welcome Center for more information about current hours: 651-232-0228.
Hundreds of community volunteers help Woodwinds deliver compassionate care. Our Guest Services program provides all the little touches that make your hospital stay more comfortable. Request Guest Services assistance at the Welcome Center, or call 651-232-0228.
Guests Services volunteers will:
- Deliver newspapers, magazines, laptops and video games — including Nintendo and PlayStation
- Provide entertainment and ambiance in Towne Center with piano music during meal times
- Provide bedside companionship — volunteers are there to read you a book, help you write a note or just spend time with you
Woodwinds offers wireless Internet access. Please note that Woodwinds cannot guarantee the security of information sent over the wireless network. Also, web sites considered inappropriate will be blocked.
If you don't have a laptop to use while visiting Woodwinds, you may check out a patient laptop from the Resource Center. Check-out durations vary based on patient needs.
Request medical records
If you are requesting records from HealthEast Midway Surgery Center or one of our hospitals, send the request form to:
HealthEast Hospitals Release of Information Services, University Park Medical Building, Suite 180
1690 University Ave W., St. Paul, MN 55104 651-232-4999 / Fax: 651-232-4887
Get instructions on filling out the release form.
Get release form
Contact Woodwinds Health CampusWe welcome your questions and feedback.
Give us a call at 651-232-0228.
If you have questions or concerns about patient care, call our Patient and Family Advocate at 651-232-0002.
For interpreter assistance at HealthEast hospitals and outpatient services, call: 1-888-574-7131
Online Bill PayLife just got a bit easier!
Our Online Business Office is simple, secure and available to you anytime you need to pay hospital and outpatient services bills.
Billing questions? Call 651-232-1100.
Pay a bill
Woodwinds is a smoke-free campus. That means there is no smoking allowed on Woodwinds' property, grounds or parking areas. Designated smoking receptacles are located across the street.
Please check in when you arrive at either the Welcome Center or Emergency Department entrance so our staff can confirm the room number of the person you are visiting.
Family and friends play an important role in the healing process and are welcome to visit anytime. However we ask that you are respectful of the patient's need to rest during recovery.
- Our main entrance is open from 5 am to 8 pm, Monday through Friday, and 8 am to 8 pm on weekends and holidays.
- The Emergency Department entrance is open daily for entry after hours.
Visitor Guidelines & IllnessYear-round we’re acting to reduce the spread of illnesses by emphasizing our visitor policy throughout HealthEast hospitals and clinics.
If you are sick—for example, if you have a fever, cough, flu-like illness, diarrhea or are vomiting—please delay visiting until you’re well.
At HealthEast, visitation is not restricted, limited or denied based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Our policies give the same visiting rights and responsibilities to all patients and their partners, spouses, significant others and families. These policies reflect standards set by The Joint Commission, a nationwide organization that works with hospitals to ensure they meet a wide range of requirements in areas including patient rights and safety, quality of care and more.
Before you visit
- Hand washing
All visitors must wash their hands before entering or leaving a patient's room. Please do not visit if you are sick with a cold, flu or other possibly contagious illness. If you must visit while ill, please ask a nurse for a mask and wash hands thoroughly.
- Fragrance-free facility
For the comfort of all staff, patients and guests, please refrain from wearing perfume, cologne or other types of body spray.