For St. Joseph's Patients & Visitors

HealthEast St. Joseph's Hospital is committed to providing patients and their guests with excellent care and service. Our Guest Services department works to exceed your expectations. If you have questions for us, please call 651-232-3228.

 

Contacting a patient/cell phone use

All rooms are equipped with a telephone and local calls are free. You may bill long distance calls to your home or credit card, or call collect.

If you'd like to call a hospital patient but don’t know the patient’s phone number, call the hospital operator at 651-232-3000, and your call will be transferred. If you know the patient’s phone number, you can call his/her room directly any time. We suggest calling between 7 am and 10 pm to allow the patient to rest and keep sleep disturbances to a minimum.

We ask that you turn off your cell phone in patient care areas. This is due to the risk of possible interference with our electrical equipment. There are "safe zones" located throughout the hospital where cell phone use is allowed. Please ask hospital staff for nearby safe zones.

Cash machine/ATM

There are ATMs located on the lobby level next to the Carondelet Welcome Center as well as one in the de Paul Tower on the 1st Floor in the link between the parking ramp and the main entrance.

Email a patient at St. Joseph's

Let a friend or family member know you are thinking of them. Well Wishes is a free service that lets you send personal email messages to patients at St. Joseph's Hospital.

A volunteer will print and deliver your email greeting. (With this in mind, please refrain from sending confidential or inappropriate information.) Messages will be hand-delivered to patient rooms daily, except on holidays*.
*Messages printed after a patient is discharged cannot be delivered.
Send Well Wishes

Flower delivery

Flower deliveries are accepted at the Welcome Center and delivered to patient rooms by our volunteers. Please note that flowers are not allowed in ICU or oncology rooms and due to their strong fragrance, and stargazer lilies are prohibited in all patient rooms.

Gift Shop

The St. Joseph's Gift Shop offers flowers, cards and unique gift ideas. Located on the lobby level on the JGM Building, the gift shop is open during most visiting hours. All proceeds benefit St. Joseph's Hospital.

Contact the St. Joseph's Gift Shop

Cards, gifts and so much more!

The gift shop is open:
- Monday – Friday, 9 am to 5 pm
- Saturday & Sunday, 11 am to 3 pm
Please note: Hours are subject to change due to volunteer availability.

Call our Welcome Center for more information about current hours: 651-232-3000.

Internet access

St. Joseph's provides wireless access so patients and guests can bring a laptop computer and use the Internet at the hospital.

Please note that St. Joseph's cannot guarantee the security of information sent over the wireless network. Also, web sites that are considered inappropriate are blocked.

Outpatient lab tests

Coming to St. Joseph's to get your blood drawn for a lab test? The outpatient blood draw station is conveniently located on the first floor of the de Paul Tower.

Call 651-232-3500 (option 5) with questions.

Blood draw hours

Monday - Friday, 7 am to 7 pm
Saturdays, 9 am to 1 pm

Request medical records

If you are requesting records from HealthEast Midway Surgery Center or one of our hospitals, send the request form to:
HealthEast Hospitals Release of Information Services, University Park Medical Building, Suite 180
1690 University Ave W., St. Paul, MN 55104
651-232-4999 / Fax: 651-232-4887
Get instructions on filling out the release form.
Get release form

Contact St. Joseph's Hospital

We welcome your questions and feedback.

651-232-3000 - Switchboard
651-232-3228 - General info
651-232-4777 - Guest services

Patient Advocate

If you have questions or concerns about patient care, call our Patient and Family Advocate at 651-232-3737.

INTERPRETER ASSISTANCE
For interpreter assistance at  HealthEast hospitals and outpatient services, call: 1-888-574-7131

Online Bill Pay

Life just got a bit easier!

Our Online Business Office is simple, secure and available to you anytime you need to pay hospital and outpatient services bills.
Billing questions? Call 651-232-1100.
Pay a bill

Smoking

St. Joseph's Hospital, along with all HealthEast hospitals, clinics and outpatient facilities, is tobacco free. Smoking is prohibited on hospital grounds. Thank you for not smoking or using tobacco while visiting our facility.

Visiting hours

Family and friends play an important role in the healing process and are welcome to visit. However, we ask that you are respectful of the patient's need to rest during recovery.

  • General visiting hours: 8 am to 8:30 pm
  • ICU visiting hours: Critical care/intensive care unit (ICU) visiting hours may be limited during certain times to allow for patient care and patient needs
  • Inpatient chemical dependency (patient care unit 2700): Saturdays, 10:45 to 11:45 am and Sundays, 1 to 3 pm. Up to 2 adult visitors (at least 18 years old) are permitted to visit at the same time. Visits for children/adolescents (those under 18) may be arranged if approved by a counselor.
  • Inpatient mental health (patient care units 4500 & 5500): Daily, 7 to 8 pm; weekends and holidays, 10:30 to 11:30 am and 7 to 8 pm. Visitors must be 18 years of age or older.

Our main entrance is open from 5 am to 8 pm, Monday through Friday, and 8 am to 8 pm on weekends and holidays.

Equal visitation

At HealthEast, visitation is not restricted, limited or denied based on race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Our policies give the same visiting rights and responsibilities to all patients and their partners, spouses, significant others and families. These policies reflect standards set by The Joint Commission, a nationwide organization that works with hospitals to ensure they meet a wide range of requirements in areas including patient rights and safety, quality of care and more.