All of our quality efforts are based on these six Institute of Medicine (IOM) aims:
- Safe — Patients should not be harmed by the care that is intended to help them. Safety needs to be designed into all that we do for patients.
- Effective — Patients deserve care that is based on the best science, rather than on tradition alone. We must be certain to practice evidence-based care.
- Equitable — Equal quality of care needs to be provided irrespective of a patient's race, ethnicity, gender or income.
- Efficient — Efficient care means avoiding waste, including waste of equipment, supplies, ideas and energy.
- Timely — Waits and delays are wasteful for patients and providers.
- Patient-centered — Patients are a key part of the decision-making process for their care, allowing their personal preferences, values, lifestyle and family situation to guide that care.
Our Quality Measures
Graphs: Ventilator weaning and ventilator associated pneumonia (VAP) rates at Bethesda. Click to enlarge.
Graph: Bethesda Hospital patient satisfaction scores (inpatients). Click to enlarge.
HealthEast conducts a quarterly survey of physicians who admit to our hospitals.
Graph: Physician satisfaction survey fiscal year 2002 - 2012: extremely satisfied with HealthEast overall. Click to enlarge.
HealthEast conducts an annual employee engagement survey facilitated by The Gallup Organization.
Graph: Comparing HealthEast against Gallup's 2012 health care company level database. Click to enlarge.