HealthEast created the Quality Institute as a way to ensure we are accountable and responsible for providing high quality care to our patients and the community. The Institute:

• Helps set quality goals
• Makes sure we achieve our quality goals
• Shares information about achievements that relate to quality
• Educates about quality and techniques to ensure quality

What we measure

Find out how HealthEast, our hospitals and clinics score:

• Clinics
• Heart failure
• Heart attack
• Orthopaedic - hip and knee replacement surgery
• Pneumonia

Our quality aims

All of our quality efforts are based on these six Institute of Medicine (IOM) aims:

Safe

Patients should not be harmed by the care that is intended to help them. Safety needs to be designed into all that we do for patients.

Effective

Patients deserve care that is based on the best science, rather than on tradition alone. We must be certain to practice evidence-based care.

Equitable

Equal quality of care needs to be provided irrespective of a patient’s race, ethnicity, gender or income.

Efficient

Efficient care means avoiding waste, including waste of equipment, supplies, ideas and energy.

Timely

Waits and delays are wasteful for patients and providers.

Patient-centered

Patients are a key part of the decision-making process for their care, allowing their personal preferences, values, lifestyle and family situation to guide that care.