HealthEast Emergency Care at St. John's, St. Joseph's and Woodwinds hospitals are open 24 hours a day, 365 days a year. From minor illnesses to life threatening conditions, we're here to care for you and your family any time there's an emergency. We staff physicians, nurses and other professionals who are specially trained in emergency medicine.
Contact an Emergency DepartmentIn an emergency situation, call 911.ERs are open 24/7/365.
For non-emergent questions:
St. John's: 651-232-7348
St. Joseph's: 651-232-3348
Contact a patient advocatePatient advocates handle questions, comments or concerns about patient care.
All information shared with an advocate is confidential.
St. John's: 651-326-7777
St. Joseph's: 651-232-3737
Interpreters: spoken and sign languageAsk a staff member for assistance.
While an interpreter is being arranged, family members may be asked to assist for patient evaluation and immediate care needs.
More on interpreters
Emergency care is offered 24/7 at St. John's, St. Joseph's and Woodwinds hospitals. St. John’s and St. Joseph’s hospitals are Level III trauma centers.
1575 Beam Avenue
Maplewood, MN 55109
45 West 10th Street
St. Paul, MN 55102
1925 Woodwinds Drive
Woodbury, MN 55125
If you suspect a heart attack or stroke
If you are experiencing chest pain or symptoms of stroke (such as weakness, dizziness, confusion or numbness), it's important to call 911 immediately and get to the ER as quickly as possible.
At the ER, our highly skilled team will use the newest technology to reduce the risk of damage to your heart or brain, and decrease the chances of long-term effects.
Care for kids
All HealthEast Emergency Care centers provide care to children. But because of Woodwinds' collaboration with Children's Hospitals and Clinics of Minnesota, we are able to offer an added level of expertise for concerns about your child's health at Woodwinds Health Campus.
Our specialized emergency services for children include having pediatric emergency medicine physicians in the emergency department. Pediatric emergency medicine physicians are uniquely trained to care for children in emergency situations.
Pediatric emergency doctors from Children’s Hospitals and Clinics are available at Woodwinds:
- Weekends and holidays, 3 to 11 pm
When you arrive
A specially-trained nurse will check your vital signs, evaluate your condition and ask about your health history. This process is called “triage,” a French word meaning “to sort by priority.” It ensures that the most seriously ill and injured patients are seen first. This means that even though you may have arrived before another patient, another patient may be seen first if his or her condition is worse.
All patients must go through a registration process, which can be done at any time after your health needs have been evaluated. Sometimes it saves time to have a family member register on your behalf.
Family or friends may be asked to wait while you get settled in the treatment room. Once settled, friends and family may stay with you or wait in the lobby. For the privacy and safety of all patients, the number of visitors must be kept to two per room. This allows staff to perform their duties quickly and helps ensure that we meet the needs of other patients. Depending on your condition, it may be necessary for a nurse or doctor to ask friends and family to return to the waiting room while you are examined by a physician.
We ask that all visitors respect the privacy of our other patients and be as quiet as possible.
Food and beverages are not allowed in the ER treatment areas.
Will I need to wait long to be seen?
While we work hard to get you seen as quickly as possible.
Some reasons for delays may include:
- Seriously ill patients must be treated first.
- More patients mean more wait time for everyone.
- Your condition may require specific ER equipment or a certain exam room. Lab tests and x-rays may be ordered, which can result in a delay.
- Sometimes you're waiting because we're waiting. It takes time to process lab tests and x-rays. It may also be necessary for us to contact your primary care doctor or a specialist to arrange further care for you.
What if I want to leave?
If you were concerned enough to come to our emergency room, you need to be seen. Your health is important to us, so even if you feel better, we want you to stay and be seen by a doctor so we can make sure your medical needs are met.
If you choose to leave the emergency department against medical advice, be aware that your visit may not be covered by your insurance company.
If you are admitted to the hospital
Our staff will contact your primary doctor or transfer your continued medical care to one of our doctors if you are admitted to the hospital.
After your emergency visit
We will review your discharge instructions with you before you leave the emergency department. You will also receive a written copy to take home. Please feel free to ask questions or get clarification if you do not understand the instructions.
You are responsible for arranging a follow-up appointment with your primary health care doctor or the doctor recommended by our staff.
About your bill
You may get more than one bill for services you received in the emergency department. Your bills are not based on how long you were here, but rather on the treatments you received and the supplies that were used while you were in the emergency room.
You are responsible for checking your insurance policy or calling your health plan for information about your coverage.