Contact Us

Contact Us

Request Medical Records

Although the record we create is the physical property of HealthEast, you have the right to view and request a copy of your medical record and/or images (MN Statute 144.291-144.298). A signed and dated Release of Information form must accompany your request.

Request release of records

To request records from a HealthEast hospital or clinic, please download/print the form below and send it to HealthEast Release of Information Services.
Get instructions on filling out the release form.
Get release form

HealthEast Release of Information Services

University Park Medical Building, Suite 180
1690 University Ave W., St. Paul, MN 55104
651-232-4999 / Fax: 651-232-4887

Birth certificates

HealthEast does not have access to birth certificates. If you were born at a HealthEast hospital and you need a copy of your birth certificate, you will need to contact one of the following county health departments:

  • Bethesda, Midway, St. John’s or St. Joseph's hospitals
    Ramsey County Birth & Death Records Department
    651-266-1333
  • Woodwinds Health Campus
    Washington County Vital Records Service Center
    651-430-6175

MyChart proxy access

Can I view a family member's health record in MyChart?

To view a family member's health record in HealthEast MyChart, you will need proxy access. This allows a parent (or guardian) to log in to their personal MyChart account and then connect to information regarding their family member. Follow instructions on the Proxy Consent Form and return it to the address on the form.

Release of Information frequently asked questions

 

Q: How can I view my medical record?

A: Contact Release of Information Services to schedule an appointment to view your records. HealthEast requests that a Release of Information be completed and you must provide current and valid picture ID at your appointment. There is no charge to view your records.

Q: How soon can I expect the release of my medical record?

A: Your request for medical records will be processed within a reasonable timeframe not to exceed 30 days from the date your request was received. If you need your medical records sooner, contact HealthEast Release of Information Services to discuss your needs.

Q: Is there a charge to get a copy of my medical records?

A: There is no cost to send the medical record to another provider/health care facility for ongoing care. Patients may also request, for personal use, one set of pertinent reports (test results and dictated reports) without charge.

Additional copies or requests for the entire chart will have a charge, which is subject to change. Please contact HealthEast Release of Information Services for the current rates.

All other requests are charged a reasonable fee as allowed by state law (MN Statute 144.292) and the Minnesota Department of Health.

Back to top

Q: Can someone else pick up my medical records for me?

A: If someone other than the patient will be picking up copies of medical records, please let us know in advance. The person picking up the medical
records must have written authorization from the patient. A current and valid picture ID is required for all pick-ups.

Q: May I withdraw my authorization to release my medical record?

A: Yes, you may request to revoke your authorization in writing to HealthEast Release of Information Services.

Q: How do I get my medical records transferred to a non-Healtheast care provider or health care facility?

A: You will need to submit a written Release of Information form to HealthEast giving authorization for the release of your records to the non-Healtheast care provider or health care facility.

Back to top

Q: How do I get a copy of my bill?

A: Your medical record does not contain billing statements. HealthEast Patient Financial Services can provide you with this information.

Q: Who can authorize the release of my medical records/images?

A: If you are 18 years of age or older, the Release of Information form must be completed, signed and dated by you as the patient. Medical records/images may only be requested by someone else if appropriate legal documentation is provided. This generally happens when the patient lacks the capacity to authorize access or release of their records.  

Please keep in mind with the following:

  • Health Care Directive/Advance Directive - access does not end upon the patient’s death
  • Power of Attorney (POA)
    • Must specifically grant access to medical records/information
    • Upon death of the patient, is no longer valid
  • Guardian - cannot authorize the release of a deceased patient’s records
  • Personal representative - a spouse and/or child of a patient is not automatically a personal representative

If you are a minor (under the age of 18), a parent or legal guardian may access and authorize the release of your medical records/images unless you are married, have borne a child, or if the records in question concern a sexually transmitted disease, chemical dependency, or a pregnancy or related condition. 

Back to top

Q: Can I restrict the information released from my records or to whom it is released?

A: Yes. To restrict the release of your medical records, complete a Request for Restriction to Health Information form, and send the completed form to HealthEast Release of Information Services.

Q: Can I request medical records/images of a deceased patient?

A: The medical records/images of a deceased patient can be released if appropriate documentation is provided by the person with legal authority to do so. These individuals include:

  • Surviving spouse
  • Parent (if no spouse)
  • Health care agent
  • Executor of the estate
  • Person(s) identified in last will and testament
 

A court order or search warrant signed by a judge can also authorize the release of a deceased patient’s records.

Q: Does HealthEast share information with my provider?

A: We routinely release information to the doctor(s) whom you have specified as your providers at registration. Personal information may be disclosed to providers who are involved in your care. This information may be shared via phone, fax or mail.

If you refuse disclosure of your health information to your provider, this may have an adverse affect on your health and ongoing care.

Q: Can I make changes to my medical record? 

A: Yes, you may request to amend your medical record by completing a Request for Amendment to Health Information form, and sending the completed form to HealthEast Release of Information Services.

Back to top

11111