Overwhelmed by medical bills and complicated paperwork? HealthEast provides Customer Advocacy specialists to help you make sense of it all, from services to billing. Our advocates strive to provide assistance with questions and concerns regarding all your HealthEast Care System experiences.

How we can help

Customer Advocates

• Review HealthEast account balances and explain current status
• Assist with filing appeals to insurance on denied claims

Clinical Issues Advocates

• Assist with billing concerns
• Explain charges and services
• Assist in resolving concerns surrounding care and services

Reimbursement Disclosure Advocates

• Provide anticipated reimbursement by the patient’s insurance for a specific medical service
• Provide estimated costs foruninsured patients

Senior Partners Care Coordinator

Senior Partners Care (SPC) is a program for Medicare beneficiaries on limited incomes who are unable to afford a Medicare secondary insurance. Doctors and hospitals participating in SPC may waive co-pays and deductibles not paid by Medicare for those enrolled in SPC.

• Assists qualified patients in enrolling in SPC
• Helps enrollees in finding a primary care clinic that participates with SPC
• Assists enrollees in finding specialty care that participates with SPC  

Our customers

Customer Advocacy services are available at no cost to:

• HealthEast patients and their families
• HealthEast employees and their families  

Talk to us

Advocates are available for telephone consultations between 8:30 am and 4 pm, Monday through Friday, by calling 651-232-5150. To speak with a Senior Partners Care Coordinator, call 651-232-4818.