View our billing and insurance information as a pdf

You have several responsibilities to ensure that the billing process goes smoothly. These responsibilities include:

• When making an appointment and when presenting for your appointment, provide the most recent insurance card, picture ID and make sure that we have your correct address.
  
  
• Understanding your insurance benefits, limitations and procedure. Contact your insurance company prior to your health visit so you are familiar with its requirements.
  
  
• Confirming with your insurance company that HealthEast Care System is a contracted provider of services for your plan.
  
  
• Obtaining a referral, if required. Discuss this with your primary care physician prior to scheduling an appointment.
  
  
• Being prepared to make payment prior to service if your insurance company requires a co-pay or out-of-pocket expense.
  
  
• Contacting the HealthEast Care System Patient Accounting Department at 651-232-1100 to make arrangements if you cannot pay your hospital or outpatient services balance in full. All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill. HealthEast Care System employs third party collection agencies to help us resolve unpaid balances.

For more information

• For questions about a hospital or outpatient services bill, call 651-232-1100.
• For questions about a clinics bill, call 651-232-1120.